Frequently Asked Questions


1- How can I find out the status of the order?

You can find out the status of your order from the "My orders" page under the heading "My Account".

2- Can you add a special note to the order or can you make a gift package?

You can specify your special wishes in the "Order Notation" section before completing your purchase of the gift.

3- How long will my order to be shipped take?

Orders will be delivered to the cargo on the same day or in exceptional cases maximum within 5 business days.

4- What is the shipping price of the order?

For all products you will receive, the shipping price is only 7,99 TL. 150 TL and above shopping is free of charge.

5- Can I order from abroad? only ships within the borders of Turkey.

6- How long can I keep the products in the cart?

They can wait as long as you want. However, if the items in your cart are out of stock, shopping will not be possible.

7- Can I make a size change in the product I buy?

In the "My Account" menu, in the "My Support Requests" section, create your request. Our Customer Representative will return to you as soon as possible.


1- How long will it take until I receive my order?

Orders are delivered to your address within 3 business days at the latest. It may vary from 5 to 7 workdays for the city and the county you are in..

2- Can I change the delivery address or the recipient’s name?

You can change the shipping address or the recipient information of your orders if the status is "Being Supplied" or "Being Prepared". To update your information;

1- Find details of your relevant order on the "My orders" page

2- Note the "Order No" of your order you want to change the address

3- Create your request with the order number from the support requests section on the "My Account" menu.

3- Where can I learn where my cargo is?

You can reach the cargo tracking number from the "My Account" menu in the "My orders" section from the "Where is My Cargo" button.

4- Which shipping company are you using?

Product shipments at are done with Mng Cargo (Turkey).

Payment Options

1- What are your payment options?

You can make payments with MasterCard and Visa credit cards, Garanti, Denizbank and İş Bank's debit cards. You can also shop by defining a virtual card connected to your bank.

2- Do you offer installments in shopping?

After you have selected the bank and card type to which your credit card belongs at the end of the purchase process, you can specify your desired installment in the "Payment Options" section. According to the credit card you use, if there is a difference in your installment payment, the amount you will pay will increase with the installment difference. This amount will be included in the chart in our preliminary information and distance sales contract. The shipping charge will also be paid in installments.

3- What are the conditions for using a bank card?

You can make your bank card payment with Garanti Bank "Paracard", İş Bank "Bankamatik" and Denizbank "Paracard" cards. 3D Secure is mandatory for payments with debit cards. The use of 3D Secure for security is mandated by Visa and MasterCard. Without 3D Secure feature, debit cards can not be used for online shopping. Online shopping can not be done if there is not enough money on the bank card. It is absolutely necessary to have as much money as the amount of shopping. You can not shop with minus balance. There is no installment possibility for purchases made with debit cards. Payment is made in advance at one time. In the case of a refund request, the amount is transferred to the customer's bank account.

4- How safe is it to shop at

You can shop safely at İ has high security measures that prevent loss of information, unauthorized use of information and unauthorized modification. Your credit card information is used only when you place an order and is not recorded in the database. In order to securely send your information to, an SSL security certificate is used which ensures the security of the information transmitted by RapidSSL SHA256CA-G3 bit encryption. Your address bar will appear green when you visit, a very strict security procedure is necessary to have this certificate. With the Green Green Bar (Green Address Bar) you can safely shop at


1- How can I change my password?

To change your password;

1- From the "My Account" menu, click on "My Account" link.

2- In the following page , type your current password and the new password you want to use and click on the "Save" button.

2- How do I cancel promotion announcement emails?

If you no longer want to receive daily promotion emails;

1- From the "My Account" menu, click on "My Account"

2- Click the "Save" button on the pop-up page, emptying the boxes "I want to be notified of e-mails from promotions or I want to be informed about promotions via SMS".

3- How do I get promotion announcement emails?

To get daily promotion emails

1- From the "My Account" menu, click on "My Account"

2- Click the "Save" button on the pop-up page, filling in the boxes "I want to be notified of e-mails from Campaigns or I want to be informed via Campaigns via SMS".

Cancellation and Refund

1- How can I make a refund?

You can return the product you purchased within 15 days from the date you received your order. The products you want to return must be unused and the package must not be damaged. After filling out the return form on the back of the bill, you can send the goods and the invoice to free of charge with the Sürat Kargo company you receive. If the product has a corporate invoice, you must send it together with a "return invoice" which must be in the form "Product Unit Price + VAT" Order invoices issued on behalf of the institutions can not be completed if the "return receipt" is not sent.

2- How do I cancel?

To cancel your order; From the "My orders" page, you have to select the order in which the products you want to cancel and click the cancel link.

3- When is the refund fee reflected on my credit card?

You will be sent an e-mail informing your product has reached Within 24 hours after the product check is completed, your bank will be instructed for your refund to the credit card you have used for payment. Depending on your bank's processes and applications, your credit card may take an average of two to three weeks to complete. This process is a special application of each bank and İKİKIZ does not have any right to intervene in this process. You can get detailed information from your bank regarding the delay experienced in the reflection of your credit card fee. You will be notified by e-mail when your return is processed.

4- How many days can I return the order?

You can return the product you purchased within 15 days from the date you received your order, by filling in the return form located at the back of the receipt and send back free of charge via Sürat Kargo.

5- Which products can not be returned?

Products that are disposable, fast-breaking, or likely to exceed the expiration date are not acceptable. Cosmetics and personal care (for health reasons), underwear products, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs, tapes and stationery consumables (toner, cartridge etc.) cannot be returned. Untested, undamaged and unused products can be returned if the package is not opened. The product, if any, must be shipped in its original package with the gifts and all its accessories.

6- What happens to the discount code when I cancel or return the order?

As discount codes are single use, your dicount code will not be available for your next purchase.

7- I want to change the product I bought, what should I do?

In the "My Account" menu, in the "My Support Requests" section, create your request. Our customer representative will contact you soon.

8- Which adress should I send the return product?

You can return the product with the original box and receipt (if any gift and all accessories) by filling in the "return" section at the back of the receipt and send it to Ema Tekstil with Sürat Kargo. You can choose receiver payment option while sending the cargo.
Address: Altıntop Mh. 1591 Sk. No:13/C Kent Ofis Kat:1 P.K. 20010 Merkezefendi / Denizli / Türkiye
Tel: 0 850 802 0889

Promotions and Products

1- Are your products genuine?

All products offered for sale at are 100% genuine.

2- How can I get detailed information about a product?

To get detailed information about a product, create a new request by specifying the product name and product code in the "My Account" menu "Support Requests" section. Our Customer Representative will return to you shortly.

Corporate Sales

For retail stores and dealers contact us from Corporate Sales Channel Manager will contact you if your request is found appropriate.