No. You can checkout as a guest. Creating an account is optional and allows you to track
orders and save your details.
Attention !
POPUP TEXT
Anahata Kimono
€280,00
Grey High Neck Dress
€139,00
Black Crochet Dress
€249,00FAQ
Do I need to create an account to place an order?
Why should I create an account?
To view order history, track shipments, and manage your personal details.
I forgot my password. What should I do?
Click Forgot Password on the login page and follow the instructions sent to your email.
Are prices inclusive of tax?
Prices include VAT for EU orders only. International orders may be subject to customs duties
and local taxes, which are the customer’s responsibility.
Does adding an item to my cart reserve it?
No. Items are only secured once checkout is complete. If an item sells out, you will be
notified at checkout.
Does adding an item to my cart reserve it?
No. Items are only secured once checkout is complete. If an item sells out, you will be
notified at checkout.
Will I receive an order confirmation?
Yes. An order confirmation email is sent once your purchase is successfully completed.
What payment methods do you accept?
We accept major credit and debit cards. All payments are processed securely via Stripe.
Do you accept bank transfer (EFT)?
Yes. Bank transfer (EFT) is available for EUR payments only.
Please use the following details:
Company Name: IKIKIZ SOCIEDAD LIMITADA
Bank: Revolut Bank UAB
IBAN: ES32 1583 0001 1593 4516 0456
BIC: REVOESM2
Intermediary BIC: CHASDEFX
Please note that orders paid via bank transfer will be processed once payment is received.
Can I save my card details?
Yes. Card details can be securely saved through our payment provider for faster checkout on
future purchases.
Do you offer cash on delivery? What currency is used online?
No. Cash on delivery is not available.
Prices are shown in your local currency where available. Final charges are processed in the
currency selected at checkout.
How can I use a gift card or gift voucher?
If you have a valid gift card, add the item you wish to purchase to your cart. Enter the gift
card code in the Discount Code field at checkout and click Apply. The value of the gift card
will be automatically deducted from your order total.
Do you accept returns?
Yes. Items must be unworn, unwashed, with all tags attached, and returned within 14 days of
delivery.
How do I start a return?
If you have an account, submit a return request through your account dashboard.
If you checked out as a guest, please contact customer support for assistance.
Do you offer exchanges?
No. We do not offer direct exchanges. Please return the item and place a new order.
How long do refunds take?
Refunds are processed within 3–5 business days after approval. Please note that bank
processing times may vary.
Who covers return shipping costs?
Return shipping costs are the customer’s responsibility unless the item is confirmed to be
faulty or damaged.
What if my item is faulty or damaged?
Please contact customer support with clear photos of the issue. If approved, the item will be
refunded or replaced at no additional cost.
Where should I send my return?
Return addresses are shared based on your location. Please refer to our Returns Policy for
the correct return address before sending your item.
Can I return an item purchased from a stockist?
No. We do not accept returns for items purchased from one of our stockists. Please contact
the retailer directly for their returns policy.
What if my item is damaged?
Please contact customer support with clear photos of the issue. If approved, the item will be
refunded or replaced at no additional cost.
Is shopping on IKIKIZ secure?
Yes. All payments are encrypted and processed through secure payment systems.
Do you store my card details?
No. IKIKIZ does not store or have access to your credit card information.
Is my personal data protected?
Yes. Personal data is handled in accordance with applicable EU data protection laws,
including GDPR.
Do you ship internationally?
Yes. We ship worldwide.
Where do you ship from?
Orders are shipped from one of our warehouses depending on product availability and your
delivery location.
When will my order be shipped?
Orders are dispatched within 1–3 business days after order confirmation.
How long does delivery take?
Delivery times vary depending on your location. Estimated delivery times can be viewed on
our Shipping page.
Will I receive tracking information?
Yes. Once your order has shipped, you will receive an email with a tracking link.
You can also track your order through your account.
Can I change my shipping address after placing an order?
Address changes are only possible if the order has not yet been shipped. Please contact us
immediately.
Can I cancel my order? What if my order has already shipped?
Yes, as long as the order has not been shipped. Please contact us as soon as possible.
You can cancel your order through My Account > Orders>Cancel Order or by contacting us at
[email protected]
What if my order has already shipped?
Once shipped, orders cannot be cancelled and must be returned in accordance with our
return policy.