FAQ

No. You can checkout as a guest. Creating an account is optional and allows you to track
orders and save your details.

To view order history, track shipments, and manage your personal details.

Click Forgot Password on the login page and follow the instructions sent to your email.

Prices include VAT for EU orders only. International orders may be subject to customs duties
and local taxes, which are the customer’s responsibility.
 

No. Items are only secured once checkout is complete. If an item sells out, you will be
notified at checkout.
 

No. Items are only secured once checkout is complete. If an item sells out, you will be
notified at checkout.

We accept major credit and debit cards. All payments are processed securely via Stripe.

Yes. Bank transfer (EFT) is available for EUR payments only.
Please use the following details:
Company Name: IKIKIZ SOCIEDAD LIMITADA
Bank: Revolut Bank UAB
IBAN: ES32 1583 0001 1593 4516 0456
BIC: REVOESM2
Intermediary BIC: CHASDEFX
Please note that orders paid via bank transfer will be processed once payment is received.

Yes. Card details can be securely saved through our payment provider for faster checkout on
future purchases.

No. Cash on delivery is not available.

Prices are shown in your local currency where available. Final charges are processed in the
currency selected at checkout.

If you have a valid gift card, add the item you wish to purchase to your cart. Enter the gift
card code in the Discount Code field at checkout and click Apply. The value of the gift card
will be automatically deducted from your order total.

Yes. Items must be unworn, unwashed, with all tags attached, and returned within 14 days of
delivery.

If you have an account, submit a return request through your account dashboard.
If you checked out as a guest, please contact customer support for assistance.

No. We do not offer direct exchanges. Please return the item and place a new order.

Refunds are processed within 3–5 business days after approval. Please note that bank
processing times may vary.

Return shipping costs are the customer’s responsibility unless the item is confirmed to be
faulty or damaged.

Please contact customer support with clear photos of the issue. If approved, the item will be
refunded or replaced at no additional cost.

Return addresses are shared based on your location. Please refer to our Returns Policy for
the correct return address before sending your item.

No. We do not accept returns for items purchased from one of our stockists. Please contact
the retailer directly for their returns policy.

Please contact customer support with clear photos of the issue. If approved, the item will be
refunded or replaced at no additional cost.

Yes. All payments are encrypted and processed through secure payment systems.

No. IKIKIZ does not store or have access to your credit card information.

Yes. Personal data is handled in accordance with applicable EU data protection laws,
including GDPR.
 

Yes. We ship worldwide.

Orders are shipped from one of our warehouses depending on product availability and your
delivery location.

Orders are dispatched within 1–3 business days after order confirmation.

Delivery times vary depending on your location. Estimated delivery times can be viewed on
our Shipping page.

Yes. Once your order has shipped, you will receive an email with a tracking link.
You can also track your order through your account.

Address changes are only possible if the order has not yet been shipped. Please contact us
immediately.

Yes, as long as the order has not been shipped. Please contact us as soon as possible.
You can cancel your order through My Account > Orders>Cancel Order or by contacting us at
[email protected]
What if my order has already shipped?
Once shipped, orders cannot be cancelled and must be returned in accordance with our
return policy.